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RETURNING YOUR ORDER If you find you are
not satisfied with your purchase, please
EMAIL us WITHIN 5
BUSINESS DAYS of delivery to obtain
your Return Authorization Number. Your return must be
POSTMARKED within TWO WEEKS of obtaining your RA #
from us, or we will keep it in our possession and you will
receive NO credit. THERE ARE NO EXCEPTIONS! Please
allow up to 10 business days for us to receive your return and
issue your credit, and allow up to 2 billing cycles for it to
appear on your statement. Shipping is nonrefundable. Bridal
gowns & Caribbean Bridal Wraps™ will be assessed a 10% restock
fee.
Items must be in NEW condition, HANG TAGS
attached.
PLACING YOUR ORDER We are not
responsible for packages left that
may turn up missing or misplaced. Consider having your order
delivered to your office or be sure to see the signature waiver
on the order form.
We are NOT responsible for package safety.
RECEIVING YOUR ORDER
Every order is
carefully packaged to arrive safely at it's destination. Please
take the following steps when your order is delivered ....
INSPECT your package. If any items are damaged or missing, contact
us immediately or we cannot process
your claim. DO NOT
REMOVE HANG TAGS in case
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you decide to return your order. Please
do NOT try anything on while wearing any fragrance, perfume, or
lotions.
PRODUCT DEFECTS
We strive for NONE, but occasionally one falls through the cracks.
Your replacement item(s) will be sent to you (once we receive your
original item back), but shipping is on us this time!
SALES OR DISCOUNT ITEMS Sorry, NO refunds or returns accepted for items marked
down as "Reduced, Sale, Discounted, Clearance or Close-Out."
CUSTOM ORDERS
No returns accepted for custom orders which involved tinting of
parasols, silk flowers; alterations or seamstress fees for
apparel and the bridal collection which were made to order
specifically to your measurements.
We reserve the right to examine
all returns & if an item has been worn, or it is returned stained
or soiled.
We try to represent each and every
image accurately and truly. What you view on your monitor depends
on the quality and resolution of your system.
RETURN PAPERWORK
With
your order, please send back the RETURN & EXCHANGE FORM filled out.
You can hold onto your other paperwork, or send it back if you'd
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