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Customer Service Help Desk
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After you place your order, you will
receive e-mails regarding your order. Below are examples of e-mails you
might receive:
- Order Confirmation. This
e-mail confirms that we have received your order and includes your
order number. Keep this e-mail for your records.
- Shipment Confirmation. This
e-mail confirms that your order has shipped. This comes from UPS'
Quantum View Notify - the sender will NOT be us. This e-mail will
also include your tracking number, which is always available from a
package shipped via UPS.
- Delivery
Confirmation. This e-mail confirms that your order has been
delivered. This comes from UPS' Quantum View Notify - the sender
will NOT be us.
- Important notice about your
order. There are a few reasons why you would receive this
e-mail, including: difficulty in processing your order, error with
any of the information that you provided, duplicate order,
cancellation of order. Should you receive a notice like this, please
respond immediately or call our Customer Service Specialist at
1.800.495.9105 immediately during our business hours of 9 am - 5 pm,
Monday-Friday.
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