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E-mails Regarding Your Order

After you place your order, you will receive e-mails regarding your order. Below are examples of e-mails you might receive:

  • Order Confirmation. This e-mail confirms that we have received your order and includes your order number. Keep this e-mail for your records.
     
  • Shipment Confirmation. This e-mail confirms that your order has shipped. This comes from UPS' Quantum View Notify - the sender will NOT be us. This e-mail will also include your tracking number, which is always available from a package shipped via UPS.
     
  • Delivery Confirmation. This e-mail confirms that your order has been delivered. This comes from UPS' Quantum View Notify - the sender will NOT be us.
     
  • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, error with any of the information that you provided, duplicate order, cancellation of order. Should you receive a notice like this, please respond immediately or call our Customer Service Specialist at 1.800.495.9105 immediately during our business hours of 9 am - 5 pm, Monday-Friday.